Why is there no dial tone?

1.

Check the Sipura SPA-2002 Telephone Adapter and make sure that the telephone is plugged into the port marked Phone 1.

2.

Check the left side of the Sipura SPA-2002 Telephone Adapter and make sure that the ACT light is steady green.

3.

Check to make sure that all your cables are plugged in properly.

4.

See if you can access the Internet from your computer.
If you cannot access the Internet, contact your ISP or broadband provider. If you can access the Internet, but do not have dial tone, contact Cordia's customer service.

Why am I getting a fast busy tone on outgoing calls?

1.

You need to make sure that you are dialing all 11 digits of the phone number for ALL calls (even local calls) in the U.S. and Canada. For example, dial 1-212-345-6789 not just 212-345-6789. You should dial 011 + country code + city code + number for all International numbers.

2.

If you are dialing correctly and you are still getting a fast busy tone, restart your home network.

3.

If this did not solve the problem, contact Cordia's customer service.

My phone does not ring, what is wrong?

1.

Check to make sure that your telephone is plugged into the port marked Phone 1 on the right side of your Sipura SPA-2002 Telephone Adapter.

2.

Check the volume on your telephone's ringer to make sure that it is turned up.

3.

Restart your home network.

4.

If this did not solve the problem, contact Cordia's customer service.

Can I plug the Sipura SPA-2002 into my USB connection on my modem?

The Sipura SPA-2002 Telephone Adapter can only be connected to your router with an Ethernet connection. If your Internet modem only has a USB port, you can purchase a USB to Ethernet converter to connect a router to your Internet modem. Then you can connect your computer and the Sipura SPA-2002 Telephone Adapter to the router.

Do I need a static public IP address for the Sipura SPA-2002 device to work?

You do not need a static public IP address for the Sipura SPA-2002 Telephone Adapter to work, since Cordia assigns the IP address during configuration.

Why are calls clipping, dropping or cutting in and out?

Check with your Internet provider to see what download and upload speeds they are providing. In order for the Sipura SPA-2002 Telephone Adapter to function properly you need to have a minimum of 64k download and upload speed. If you are downloading large files from the Internet at the same time you are using your VoIP line, both the file transfer speed and the quality of your VoIP call may be negatively impacted if you do not have adequate bandwidth.

How do I restart my home network?

1.

Shut down your computer.

2.

Unplug your Cable or DSL modem from the power outlet.

3.

Wait 15 seconds and plug the Cable or DSL modem back into the power outlet. Wait approximately 2 minutes for you Cable or DSL modem to restart.

4.

Unplug your router from the power outlet.

5.

Wait 60 seconds and plug the router back into the power outlet. Wait approximately 2 minutes for your router to reboot.

6.

Restart your computer and check to make sure that you access the Internet.

How do I restart my Sipura SPA-2002 Telephone Adapter?

1.

Unplug your Sipura SPA-2002 Telephone Adapter from the power outlet.

2.

Wait 60 seconds and plug the Sipura SPA-2002 Telephone Adapter back into the power outlet. Wait approximately 45 seconds for the ACT light to stop blinking.

3.

You are now ready to use your Cordia VoIP service.